Troubleshooting Internet Connection Issues

It is important that your Internet connection is fast and stable while broadcasting. Here are a few steps to improve your connection:

  1. Improve your signal - If you use a WiFi connection, try having your router close to your computer, to ensure maximum signal strength. If possible, use an Ethernet cable and plug your computer directly into your router.
  2. Close unnecessary applications - Audio-video broadcasting generally needs a lot of bandwidth to run smoothly. We therefore recommend to close any programs that you will not be using during your webinar, since they may consume bandwidth and cause issues with your broadcast.
  3. Reset your router and/or restart your computer.
  4. Test your speed - Simply type "speed test" into your search engine and choose one of the services on top to run a test on your connection. Such services are free. Alternatively, you may ask your Internet Service Provider for a test of your Download and Upload speeds. If the speeds you obtain are lower than the ones that your ISP should be providing, then it's a good idea to ask them to make sure your service runs smoothly. The higher your speed, the better.
  5. Make sure your browser is up to date.
  6. Upgrade your hardware if all else fails. Either your router or some of your computer's components might be too old to make broadcasting possible.

Need further help with internet connectivity related issue? Book a call with the Webinar Launch Team

Still need help? Get in touch!
Last updated on 14th Nov 2017